FAQ

Passion and intense quality control,

from start to finish.

Welcome to our FAQ where we do our best to answer your most common questions. Your body is an amazing engine. And you don’t have to take short cuts to take charge of your health and wellness. We make it easier by providing core essential products versus millions of complicated confusing products.

Ingredients with Purpose

All the ingredients you want. None of the herbicides, pesticides or GMOs you don’t.
We choose every ingredient with intention.

Something for Everyone

From young to old, our people are long-distance runners, cyclists, weightlifters, yogis, and everything in between.

Meet Your Wellness Goals

Designed to set the daily foundation for your healthy supplementation. Ideal for both travel and daily home use. We look to provide products people need to help their whole being.

Frequently Asked Questions

You Asked.

  • Depending on which supplement you select and your daily routine, you may choose to take your Smartvita products at various times throughout the day. However, each Smartvita products contain directions for use on the label. Should you have any questions regarding product use, please contact our consumers care team for more information.

  • Please consult your healthcare professional.

  • Our goal is to ship all new order within 48 business hours of confirmation of the order. Note, if you order on a Friday, this means most likely your order will go out by the following Monday.

    Depending on where you are, weather conditions and other factors this timetable may vary slightly.

    For consumers with a membership for a subscription to automatic monthly orders – A few days prior to the anniversary of your first confirmed order, we will ship subsequent monthly orders. This way you will never run out.

  • When you choose any monthly membership subscription you will automatically be sent your products on the monthly anniversary of your initial order. This means you never have to worry about running out!

    You can pause or cancel any part of your subscription at any time.

  • Virtually all of our products are vegan and gluten-free. We recommend you check each ingredient panel if you have a specific known allergy.

  • Nope!

  • Keep your bottle in a cool, dry place out of direct sunlight. Cabinets, pantries, and counters are great! Leave it in a place that reminds you to take your vitamins each day to stay on track.

  • We source our raw ingredients from the best, most reputable providers in the world. Unlike most supplements, we use brand name providers and in many cases patented ingredients.

    Our manufacturing facilities are throughout Canada in state-of-the-art facilities which are cGMP compliant and adhere to all best practices in dietary supplement manufacturing.

  • By law, the FDA does not approve dietary supplements. However, they do regulate both dietary supplements and dietary ingredients.

    We follow what the FDA established for dietary supplements in 2007 called “current Good Manufacturing Practice” (cGMP) regulations requiring that manufacturers evaluate their products through testing identity, purity, strength, and composition. We not only tested for stability with our manufacturers, but also did 3rd-party testing for potency of active ingredients, adulterants like heavy metals and microbes, allergens, rancidity and other unwanted contaminants. This is a designation offered by the FDA for manufacturing facilities which have passed rigorous testing.

  • If pregnant or breastfeeding, please consult a healthcare professional before using the products.

  • Every batch of our products is first tested for identity, purity, strength, and composition. Then, we take it a step further and have a 3rd party test to make sure that our active ingredients are potent and that our capsule is tested to ensure heavy metals, microbes, allergens, and other contaminants are below measurable levels. When you read our label, you know exactly what’s going in your body.

  • We don’t accept returns for opened products because we don’t re-stock them. In order to keep the products safe and secure, we cannot accept any returns.

  • It’s always best to provide as much advance notice as possible – just reach out to our consumer care team and we will do everything we can to help.

    Note: Refunds are not guaranteed in the event that we are not able to stop a shipment in time.

  • We don’t have the ability to change the shipping address once an order goes into processing. The reason for this is because the demand for fast shipping is huge, which means that a sacrifice with the grace period for editing orders has to be made. In order for the warehouse to do that, they roll your order out to the distribution floor right away and absolutely do not allow consumer care to edit anything.

    Consumer care is not able to control what information consumers put into that form, so please be sure to review your info before submitting the order. Don’t rush!

  • Log into your account and click on “Subscriptions.” Then select the product you want to cancel your subscription to and click on cancel. Note: If you do not cancel the subscription before the product is shipped out, you will be charged accordingly.

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You can’t find the answer here?

Please don’t hesitate to send us an e-mail.