payments and shipping

Ordering online is

Safe and Easy!

We want your shopping experience at Smartvita to be smooth as possible. Here you will find information related to payments and shipping, and ordering online.  If you have any questions in regards to ordering online don’t hesitate to contact us, we’re always happy to help.

Payments

We accept all major credit cards. All payments are processed by PayPal or Stripe and orders are subject to review.

  • You can choose between US pricing or Canadian pricing for products sold on our website, but prices are defaulted to Canadian dollars.

  • GST, PST and HST will be charged where applicable to orders are shipped within Canada. There will be no taxes charged to all orders shipped outside of Canada.

    Note: Consumers are responsible for any taxes and duties that are not charged to the consumers that the shipment might incur when shipping to their destination.

  • You can apply your promo or coupon code on the final checkout page.

  • It’s always best to provide as much advance notice as possible – just reach out to our consumer care team (hello@smartvita.com) and we will do everything we can to help.

    Note: Refunds are not guaranteed in the event that we are not able to stop a shipment in time.

  • In most cases promo/coupons codes are good for a one-time use only and are not able to be used in conjunction with any other offers or coupons.

Shipping

All orders are shipped within 48 hours via Canadapost and include a tracking number. We do not ship on weekends or to P.O. Boxes.

  • An email will be sent before your order ships. Then we’ll send a follow-up email with your tracking number once the order leaves our fulfillment center.

  • Yes. In some cases you will want to ship to an alternative address we’re totally cool with that.

  • Currently, we do not send out back-orders and you will need to reorder once the item becomes available again on our website.

  • We don’t have the ability to change the shipping address once an order goes into processing. The reason for this is because the demand for fast shipping is huge, which means that a sacrifice with the grace period for editing orders has to be made. In order for the warehouse to do that, they roll your order out to the distribution fulfillment centre floor right away and absolutely do not allow consumer care to edit anything.

    Consumer care is not able to control what information consumers put into that form, so please be sure to review your info before submitting the order. Double check and review your information.

  • Our goal is to ship all new orders within 48 business hours upon confirmation of the order. Note: All orders are shipped Monday-Friday, we do not ship on weekends.

    Depending on where you are, weather conditions and other factors this timetable may vary slightly.

    For consumers with a subscription to automatic monthly orders – A few days prior to the anniversary of your first confirmed order, we will ship subsequent monthly orders. This way you will never run out.

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Refund and Exchanges

We take pride in our customer service and want to 100% guarantee your satisfaction.

Please know that we do not accept returns due to the nature of our products but will do our best to help should any issues arise.

We are committed to offering our customers the best health products available. Our refund period is 10 days from the day you receive your order. Unfortunately, we can’t offer you a refund or exchange if the 10 days have been exceeded.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We may ask for an image of the condition you received it in when you contact us. All refunds are subject to evaluation by Smartvita and we reserve the right to refuse the return of items not in the condition that they were purchased in or that are damaged or destroyed or any other reasons Smartvita deems reasonable.

To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package with a tracking number and insurance. Please retain receipts and tracking information for your records. Regrettably, return shipping and handling charges are not refundable.

If you have questions about returns or wish to initiate a return, please contact us, we’re always happy to help.

DAMAGED ITEMS: When your order arrives, please inspect your package for any damage that may have occurred during shipment. It is normal for the shipping parcel to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately. Please provide an image, the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

FAILED RETURNS: If items are returned that do not meet the return criteria, you will be contacted via telephone and/or email. You have the option to pay the shipping costs to have your merchandise shipped back to you.

EXCHANGES (IF APPLICABLE): Exchanges are a breeze. We will only exchange items if they are defective or damaged. Please contact us and let us know the reason for exchanging an item and we can provide you additional instructions.

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