We take pride in our customer service and want to 100% guarantee your satisfaction.
Please know that we do not accept returns due to the nature of our products but will do our best to help should any issues arise.
We are committed to offering our customers the best health products available. Our refund period is 10 days from the day you receive your order. Unfortunately, we can’t offer you a refund or exchange if the 10 days have been exceeded.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We may ask for an image of the condition you received it in when you contact us. All refunds are subject to evaluation by Smartvita and we reserve the right to refuse the return of items not in the condition that they were purchased in or that are damaged or destroyed or any other reasons Smartvita deems reasonable.
To protect you from package loss and to ensure prompt delivery, we recommend shipping your return package with a tracking number and insurance. Please retain receipts and tracking information for your records. Regrettably, return shipping and handling charges are not refundable.
If you have questions about returns or wish to initiate a return, please contact us, we’re always happy to help.
DAMAGED ITEMS: When your order arrives, please inspect your package for any damage that may have occurred during shipment. It is normal for the shipping parcel to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately. Please provide an image, the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
FAILED RETURNS: If items are returned that do not meet the return criteria, you will be contacted via telephone and/or email. You have the option to pay the shipping costs to have your merchandise shipped back to you.
EXCHANGES (IF APPLICABLE): Exchanges are a breeze. We will only exchange items if they are defective or damaged. Please contact us and let us know the reason for exchanging an item and we can provide you additional instructions.